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Singaporean Travelers Rating: 9.5/10 Excellent
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Mrs. Ling reviewed their North Vietnam Tour Package Singapore
From: Lim Seop Ling ( seopling.lim@sembmarine.com)
To: deluxevietnamtours@gmail.com
Cc: limseopling@yahoo.com.sg
Date: November 16, 2015 at 10:29:30 AM GMT+7
Subject: 6 day Vietnam Tour package review

Hi Tony,
We are safely arrived back to Singapore. We are very very happy with Deluxe Vietnam Tours Company. Families are happy with the La Suite especially their breakfast. Thank you for your recommendation.

I will definitely recommend your company to many friends of mine when they want to plan Hanoi tour Vietnam from Singapore and Malaysia.
Remember asked Thai - our tour guide in Hanoi to share the photos to us with My facebook is facebook.com/jyhshyong.lim or facebook.com/lim.s.ling.902

With many thanks for your arrangement of our family's North Vietnam tour package from Singapore, I will write a review for your tripdavisor.com hoping more happy clients to be served by your Deluxe Vietnam Tours Company. I think writing tripadvisor review from Singapore so more Singaporean will find you online.

Thanks and Regards,
Seopling
Mobile Phone: +65 94593509
Sembcorp Marine Ltd
29 Tanjong Kling Road, Singapore
Singapore 628054
Tel: +65 6265 1766
Fax: +65 6261 0738

Ms. Ling's Final 6day Vietnam Hanoi Tour From Singapore :
Day 1: Hanoi Landing - Explore bustling city - Street Food Tour
Day 2: Hanoi Trang An Tour - Day Trip
Day 3: Hanoi To Halong Bay Overnight Onboard
Day 4: Halong Bay to Catba island
Day 5: Catba Island - Halong - Hanoi
Day 6: See you again - Hanoi
See how Ms.Ling customized Hanoi Vietnam tour package from Singapore

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>>> Page 2

See How Ms.Ling customized her family Hanoi tour package from Singapore with us

Mrs. Ling family's North Vietnam Tour Package from Singapore
From: Lim Seop Ling ( seopling.lim@sembmarine.com)
To: deluxevietnamtours@gmail.com
Date: October 13, 2015 at 11:21:30 AM GMT+7
Subject: Hanoi Tour package 6 days 5 nights

Hi,
We have total 11 persons, 6 adults and 5 kids ( 5, 8, 10, 11 and 14 years old). We had been bought our ticket. We will arrive on 10 Nov 2015 (8.15am) and back to Malaysia on 15 Nov 2015 (8.05am and 9am, 2 different batch).

Our plan is ..
1st day – Hanoi city tours
2nd day – Hoa Lu –Tam Coc (or if you have better place recommended to visit)
3 to 5th day – Halong bay (3 days 2 nights, would like to go for V-spirit cruise)
6th day – back home

Our hotel arrangement preference is :-
1 room for 2 adults
1 room for 2 adults + 3 kids (5,8 10 years old) (2x queen bed will do)
1 room for 2 adults + 2 kids (11 and 14 years old)

Please provide a best price asap.
Thanks and Regards,
Seopling
Mobile Phone: +65 94593509
Sembcorp Marine Ltd
29 Tanjong Kling Road, Singapore
Singapore 628054
Tel: +65 6265 1766
Fax: +65 6261 0738

Hai - Tripadvisor for Vietnam muslim tour package Singapore
From: Hai - deluxevietnamtours@gmail.com
To: seopling.lim@sembmarine.com
Re: Hanoi Tour Package from Singapore

Dear Mrs. Ling,
Warmest greetings from Deluxe Vietnam Tours Company located in Hanoi, Capital of Vietnam. Thank you for contacting us. We are very pleased to offer you the best Hanoi travel package from Singapore as your requests.

My name is Hai, I am very happy to be on behalf of Deluxe Vietnam Tours Team - one of the best local tour operators in Hanoi, Vietnam to advise and arrange the enjoyable family holiday to Vietnam for you. I am pleased to send you the best tour itinerary proposal in the attachment. Please review & let me know if you would like to change anything in the tour itinerary before confirming your booking with us!

Best selling Hanoi Itinerary 6 Days/ 5 Nights for Singaporean travelers:
Tour style: private and small group
Grade: easy for your elder parents and babies in your family

Day 1: Put your feet in Hanoi - Discover Charming Landscapes in Hanoi & Amazing Street Food Tour
Day 2: Hanoi - Trang An Tour, Amazing Natural Heritage Site
Day 3: Hanoi - Halong Bay, New Natural Wonder
Day 4: Deep-seeing Halong bay – Best of your lifetime travel
Day 5: Ha Long Bay - Hanoi
Day 6: Say Goodbye to Hanoi

Please see the detailed Norht Vietnam tour itinerary in the attached file and some photos of the cruise and hotel. I am sorry to inform you that V'spirit cruise is fully booked during your travel time at the moment. We will continue checking if any booking is cancelled and update the information with you.

The Majestic cruise is newer with nicer cabins. Please compare the V'spirit cruise and Majestic cruise in the attached photos.

Please kindly noted that we do not operate our Vietnam tour package with cruises under 3 star for your safety. Click the link to know about Halong bay travel tip:
http://www.deluxevietnamtours.com/halong-tours/halong-bay-tours-reviews.html
http://www.deluxevietnamtours.com/halong-tours/halong-bay-tours-tripadvisor.html

Price for Vietnam private tour of 6 adults & 5 children:
1 couple: USD/person * 2 persons = USD based on twin-sharing
1 family with 2 adults & 3 children: USD in total – 1 family room in hotel ; 1 double room & 1 triple room on boat
1 family with 2 adults & 2 children: USD in total - 1 family room in hotel ; 2 double rooms on boat.

Total price : USD for you’re your family group. Hotel: Hanoi Royal Palace Hotel 2 + Majestic cruise in Halong bay

Should you have any further requests please do not hesitate to contact me. I am willing to create a lifetime experience family holiday in Vietnam.

I look forward to hearing from you soon
Thanks and kind regards,
Hai - Local advisor for South to North Vietnam tour package Singapore

Mrs. Ling family North Vietnam Tour Package from Singapore
From: Lim Seop Ling ( seopling.lim@sembmarine.com)
To: deluxevietnamtours@gmail.com
Subject: Hanoi Tour package from Singapore 6 days 5 nights

Hi,
Thank you for the details. I see good review for Huong Hai Sealife cruise too in your forum. Is the price and Hanoi itinerary with this Halong bay cruise remain the same if I choose Huong Hai Sealife Cruise?

Thanks and Regards,
Seop ling - Sembcorp Marine, Singapore
Phone: +65 94593509

Replied by Tripadvisor for Hanoi tour package Singapore clients
From: Hai - deluxevietnamtours@gmail.com
To: seopling.lim@sembmarine.com
Re: Hanoi Tour Package from Singapore 6 days 5 nights

Dear Ms/Mr. Ling,
Thank you very much for the mail. The price will be more if you choose Huong Hai Sealife cruise as this cruise is much higher level.

Please see the photos of the cruise in the attached files. If you have any further requests, please do not hesitate to contact us.

Best regards,
Hai - Local advisor for North Vietnam tour package Singapore

Mrs. Ling family North Vietnam Tour Package from Singapore
From: Lim Seop Ling ( seopling.lim@sembmarine.com)
To: deluxevietnamtours@gmail.com
Subject: Hanoi Tour package from Singapore 6 days 5 nights

Hi,
After discussed with my family, we shortlisted Deluxe Vietnam travel. We decided to change the cruise to Vega Cruise. (Vega Cruise is USD30 cheaper than Majestic Cruise based on price).

If you cannot provide Vega Cruise, then we will book the Vega Cruise separately ourselves. Any possibility to provide Chinese speaking (or Hokien) tour guide as my parents do not understand English?

Please also see any possibility to arrange back rest (for 2 elderly) for boat ride in Trang An due to long hours.

Please send us the best price asap and also advice payment terms.

Thanks and Regards,
Seopling - Sembcorp Marine, Singapore
Phone: +65 94593509

Replied by Tripadvisor for Hanoi tour package Singapore clients
From: Hai - deluxevietnamtours@gmail.com
To: seopling.lim@sembmarine.com
Re: Hanoi Tour Package from Singapore 6 days 5 nights

Dear Ms. Ling,
Thank you for the mail. If you want to join Vega cruise, the price will be USD in total. Please kindly noted with Vega cruise - you will stay 1 night on boat and 1 night in Cat Ba island and you will join in the bus with other tourists for Hanoi - Halong bay - Hanoi journey.

For Chinese speaking tour guide, we will try to arrange one if it is available. It is because our Chinese speaking tour guides are used for big groups.

For back-rest on the boat in Trang An, there is no possibility because it is the design. However, it is private boats for your family. If you think it is enough, you can go back. Should you need further information, please do not hesitate to contact us.

I look forward to hearing from you.
Best regards,
Hai - Local advisor for Hanoi travel package Singapore

Mrs. Ling family Hanoi Halong Bay Tour Package from Singapore
From: Lim Seop Ling ( seopling.lim@sembmarine.com)
To: deluxevietnamtours@gmail.com
Subject: Hanoi Tour package from Singapore 6 days 5 nights
Date: 20/10/2015

Hi,
1)If you able to offer the final price USD to us, we will really appreciated. Please….
8 adults x USD = USD
Kids (8 and 10 years) = 75% = USD x2 =USD
Kid (5 years old) =50% = USD
US +US +US = USD

2) Noted for the share transport from Hanoi – Halong Bay –Hanoi for Vega cruise. One of the reason we choose Vega cruise is we do not want to stay on board for 2 nights.

3) Noted for the Chinese speaking tour guide. Just try your best to arrange if possible.
4) Noted for the Trang An boat.
5) Please advice the payment terms. (How to pay and when to pay)
6) Refer attached our flight itinerary.
7) Please revised attached itinerary as discussed.
Thanks and Regards,
Seopling from Singapore

Replied by Tripadvisor for Hanoi tour package Singapore clients
From: Hai - deluxevietnamtours@gmail.com
To: seopling.lim@sembmarine.com
Re: Hanoi Tour Package from Singapore 6 days 5 nights

Dear Ms. Ling,
Thank you for the mail. After talking with our directing manager, He agreed to provide you the package with total USD. Please see the updated information for your Vietnam trip from Singapore as I updated the Vega cruise itinerary for Halong bay - Cat Ba island.

- When we send you the hotel and cruise confirmations, we request the 50% deposit of the payment to be transferred to our accounting manager bank account. The rest will be paid in cash on arrival in Hanoi.
- We request the passport information of the group for the cruise.
- Please inform us if any special request on food - ex. can not eat pork, beef, seafood....

Please double check the update itinerary. Inform us to keep the hotel room and cruise cabins when you agree with the itinerary.

I look forward to hearing from you.
Best regards,
Tony - trip advisor for North to South Vietnam tour packages

Mrs. Ling family Hanoi Halong Bay Tour Package from Singapore
From: Lim Seop Ling ( seopling.lim@sembmarine.com)
To: deluxevietnamtours@gmail.com
Subject: Hanoi Tour package from Singapore 6 days 5 nights

Hi Tony,
Great!
You forgot to attached your Vietnam tour itinerary.

What passport information required?
Name, Nationality, Passport No, Date of Birth. Is that enough?

Thanks and Regards,
Seop ling from Singapore

Replied by Tripadvisor for Hanoi Halong bay tour package Singapore clients
From: Hai - deluxevietnamtours@gmail.com
To: seopling.lim@sembmarine.com
Re: Hanoi Halong Bay Tour Package from Singapore 6 days 5 nights

Dear Ms. Ling,
Yes, it is enough. Please review the Hanoi Halong bay tour itinerary and inform us to book the services.

Best regards,
Tony - trip advisor for North to South Vietnam tour packages

Mrs. Ling family Hanoi Halong Bay Tour Package from Singapore
From: Lim Seop Ling ( seopling.lim@sembmarine.com)
To: deluxevietnamtours@gmail.com
Subject: Hanoi Tour package from Singapore 6 days 5 nights

Hi Tony,
I will prepare for passport details and send to you asap. I am so sorry that I have another requested, I missed out the kids for 11 and 14 years. Can you please give them USD50 discount each?

So the total price is USD. Can you please help talk to your manager again? I promised this is last time. Please…I will not consider go for others travel agent.

Remark:
If bad weather and cruise cancel the trip, what is the terms and conditions? Will it happen on Nov?

Thanks and Regards,
Seop ling from Singapore

Replied by Tripadvisor for Hanoi Halong bay tour package Singapore clients
From: Hai - deluxevietnamtours@gmail.com
To: seopling.lim@sembmarine.com
Re: Hanoi Halong Bay Tour Package from Singapore 6 days 5 nights

Dear Ms. Ling,
Thank you for the mail. Yes, it is enough. Please review the itinerary and inform us to book the services.

- If the bad weather happens and Halong trip can not be operated, we will fully refund the price of 3 day trip to Halong and if the 1st night on the trip in Halong bay can operate and the second night can not operate, we will charge one 1 night:
USD/person * 9 persons = USD( 11 year and 14 year children are seen as adults in Vietnam tourism)
50% for 5 year old child = USD
80% for 8 year old child = USD

Then, up on your request on other tours, we will tailor-made other options.
- The weather in November is very good without typhoon, so no problem as so far.
- I tried to talk with our manager and he said: The price 3100 USD for the group is the best price and we just take 6 % commission of the total payment. This is the price we give for our travel agents. As you can see, the 11 and 14 year old children get the same refund as adult people.

I look forward to hearing from you.
Best regards,
Tony - trip advisor for North to South Vietnam tour packages

Mrs. Ling family Hanoi Halong Bay Tour Package from Singapore
From: Lim Seop Ling ( seopling.lim@sembmarine.com)
To: deluxevietnamtours@gmail.com
Subject: Hanoi Tour package from Singapore 6 days 5 nights

Tony,
Noted and thank you. Refer attached passport details. Also please see the update on the final price and also Remark added for the last page.

Thanks and Regards,
Seopling from Singapore

Replied by Tripadvisor for Hanoi Halong bay tour package Singapore clients
From: Hai - deluxevietnamtours@gmail.com
To: seopling.lim@sembmarine.com
Re: Hanoi Halong Bay Tour Package from Singapore 6 days 5 nights

Dear Ms. Ling,
Thank you for the mail. Now, Hanoi Royal hotel 2 is fully booked and we have a solution with a better hotel: Hanoi Lasuite Hotel: 1 Deluxe room and 2 family rooms - http://www.hanoilasuitehotel.com/.

Please review its rooms and let me know soonest as it is really high season for Hanoi travel. After we send you the hotel and cruise confirmations, we request the 40% deposit and the rest will be paid in cash on arrival in Hanoi.

I look forward to hearing from you soon.
Best regards,
Tony - trip advisor for North to South Vietnam trip packages

Mrs. Ling family Hanoi Halong Bay Tour Package from Singapore
From: Lim Seop Ling ( seopling.lim@sembmarine.com)
To: deluxevietnamtours@gmail.com
Subject: Hanoi Tour package from Singapore 6 days 5 nights

Hi Tony,
How is this possible? I just checked through agoda and booking.com, lots of room available. Hanoi Lasuite Hotel is much more cheaper than Hanoi Royal Hotel 2.

Replied by Tripadvisor for Hanoi Halong bay tour package Singapore clients
From: Hai - deluxevietnamtours@gmail.com
To: seopling.lim@sembmarine.com
Re: Hanoi Halong Bay Tour Package from Singapore 6 days 5 nights

Dear Mr/Ms. Ling,
Please contact direct Hanoi Royal Palace hotel 2 with the phone number below:
95 Hàng Bông, Hoàn Kiếm, Hà Nội, Vietnam
+84 4 3824 7443

It is very cheap call to Hanoi from Malaysia.
I checked on booking.com. It also says hotel rooms are available, but I contacted directly the hotel it is fully booked. http://www.booking.com/

I check agoda.com and booking.com. I got Family room at Hanoi Royal Palace hotel 2 is VND 1,520,094 /night - Deluxe Room: VND 1,327,406. Family room at Hanoi La Suite Hotel family room is VND 2,805,573/night - Deluxe Room: VND 1,815,370.

See Hanoi La Suite Hotel here: http://www.booking.com

In fact, we have to pay more for Hanoi La Suite Hotel. If you want to compare the price please call the hotel at: +84 43 926 49 21 or +844 39264922 Add: #52 Ma May St., Hoan Kiem, Hanoi

We do not want to ask you to pay more and we still charge you the same price. It is very cheap to call the hotel to double check what I said here.

Looking forward to hearing from you soon.
Best regards,
Tony - trip advisor for North to South Vietnam tour packages

Mrs. Ling family Hanoi Halong Bay Tour Package from Singapore
From: Lim Seop Ling ( seopling.lim@sembmarine.com)
To: deluxevietnamtours@gmail.com
Subject: Hanoi Tour package from Singapore 6 days 5 nights

Morning Tony,
Thank you for your explanation. Please proceed.

Regards,
Seop ling - Singapore

Replied by Tripadvisor for Hanoi Halong bay tour package Singapore clients
From: Hai - deluxevietnamtours@gmail.com
To: seopling.lim@sembmarine.com
Re: Hanoi Halong Bay Tour Package from Singapore 6 days 5 nights

Good Morning Ms. Ling,
I would like to confirm your hotel and cruise for your Hanoi trip. As talking with you before, we request the deposit of 50% and the rest will be paid on arrival in Hanoi. Please see the invoice in the attached file. Please see our accounting manager bank account detail in the attachment

Please keep us informed if any special request on food - ex: Can not eat pork, seafood.... Please send us your mobile phone for smooth pick up at the airport. Please see the advice for smooth pick up at the airport in this link: http://www.deluxevietnamtours.com/hanoi-tours/tour-guide.html

Should you have any further questions, please do not hesitate to contact us.
Best regards,
Tony - trip advisor for North to South Vietnam tour packages

Mrs. Ling family Hanoi Halong Bay Tour Package from Singapore
From: Lim Seop Ling ( seopling.lim@sembmarine.com)
To: deluxevietnamtours@gmail.com
Subject: Hanoi Tour package from Singapore 6 days 5 nights

Hi Tony,
Noted. Any possibility to pay by credit card?

Regards,
Seop ling - Singapore

Replied by Tripadvisor for Hanoi Halong bay tour package Singapore clients
From: Hai - deluxevietnamtours@gmail.com
To: seopling.lim@sembmarine.com
Re: Hanoi Halong Bay Tour Package from Singapore 6 days 5 nights

Good Morning Ms. Ling,
If you pay us by credit card, you will have to pay 3% more for bank fee. Therefore, we use bank transfer. This is the way we have done so far and you can contact with our clients which I sent you before. we need the deposit on Monday to keep the bookings.

Best regards,
Tony - trip advisor for North to South Vietnam tour packages

Mrs. Ling family's North Vietnam Tour Package from Singapore
From: Lim Seop Ling ( seopling.lim@sembmarine.com)
To: deluxevietnamtours@gmail.com
Subject: 6 day 5 night Vietnam Tour package from Singapore

Good morning Tony,
Noted wit thanks. Sat and Sunday bank is close in Malaysia. Therefore, We will transfer to you today.

Thanks and Regards,
Seop ling - Singapore

Mrs. Ling family's North Vietnam Tour Package from Singapore
From: Lim Seop Ling ( seopling.lim@sembmarine.com)
To: deluxevietnamtours@gmail.com
Subject: 6 day 5 night Vietnam Tour package from Singapore

Hi Tony,
Refer attached bank transfer. It take 2 or 3 days for the transaction to come to your bank account. My contact no +65 94593509 or +60123353558.

Please provide a official receipt once you received 40% down payment and attached with agreed North Vietnam itinerary.

My families finished renew their passport and refer attached updated details (highlighted in yellow).

Thanks and Regards,
Seop ling from Singapore

Replied by Tripadvisor for Hanoi Halong bay tour package Singapore clients
From: Hai - deluxevietnamtours@gmail.com
To: seopling.lim@sembmarine.com
Re: Hanoi Halong Bay Tour Package from Singapore 6 days 5 nights

Good Morning Ms. Ling,
Thank you alot for the mail. I will send you the official invoice when we get the 40% deposit for your best north Vietnam holiday package.

Kindly Inform us if any special request on food during your North Vietnam tour with us, please.
Best regards,
Tony - trip advisor for North to South Vietnam tour packages

Mrs. Ling family's North Vietnam Tour Package from Singapore
From: Lim Seop Ling ( seopling.lim@sembmarine.com)
To: deluxevietnamtours@gmail.com
Subject: 6 day 5 night Vietnam Tour package from Singapore

Thank Tony,
We are ok for all variety of food but of course for kids, please prepare non spicy foods for them. The most important is non smoking environment for hotels in Hanoi and Cat Ba island and Cruise in Halong bay.

Regards,
Seop ling from Singapore

Replied by Tripadvisor for Hanoi Halong bay tour package Singapore clients
From: Hai - deluxevietnamtours@gmail.com
To: seopling.lim@sembmarine.com
Re: Hanoi Halong Bay Tour Package from Singapore 6 days 5 nights

Dear Ms. Ling,
I would like to inform you that we got total USD this morning from your bank transfer. As I mentioned clearly in the invoice and at the end of the trip, you will pay for the bank fees. So please pay the 20 USD difference with the balance on arrival in Hanoi.

Please see how much we get from you in the bank invoice in the attached files.

I look forward to hearing from you.
Best regards,
Tony - trip advisor for North to South Vietnam tour packages from Singapore

Mrs. Ling family's North Vietnam Tour Package from Singapore
From: Lim Seop Ling ( seopling.lim@sembmarine.com)
To: deluxevietnamtours@gmail.com
Subject: 6 day 5 night Vietnam Tour package from Singapore

Hi Tony,
I am still waiting your official invoice attached with Vietnam itinerary 6 days 5 nights.

Thanks and Regards,
Seop ling from Singapore

Replied by Tripadvisor for North Vietnam tour package Singapore clients
From: Hai - deluxevietnamtours@gmail.com
To: seopling.lim@sembmarine.com
Re: Halong Bay Hanoi Tour Package from Singapore 6 days 5 nights

Dear Ms. Ling,
I am sorry for the late reply. Please find the attached Best Vietnam tour itinerary and official invoice of getting the deposit from you.

Thanks and Best regards,
Tony - trip advisor for North Vietnam tour packages from Singapore

Mrs. Ling family's North Vietnam Tour Package from Singapore
From: Lim Seop Ling ( seopling.lim@sembmarine.com)
To: deluxevietnamtours@gmail.com
Subject: 6 day 5 night Vietnam Tour package from Singapore

Good evening Tony,
Thank you very much. Who should I contact on next Tuesday at the airport if I cannot see you?

See you soon.
Seop ling from Singapore

Replied by Tripadvisor for North Vietnam tour package Singapore clients
From: Hai - deluxevietnamtours@gmail.com
To: seopling.lim@sembmarine.com
Re: North Vietnam Tour Package from Singapore 6 days 5 nights

Dear Ms. Ling,
Your tour guide : Thai +84 904437658
My contact: +84984819645

Please see our Hanoi travel tips in the link for smooth pick up at the airport: http://www.deluxevietnamtours.com/hanoi-tours/tour-guide.html

Best regards,
Tony - trip advisor for North Vietnam tour packages from Singapore

Replied by Tripadvisor for North Vietnam tour package Singapore clients
From: Hai - deluxevietnamtours@gmail.com
To: seopling.lim@sembmarine.com
Re: North Vietnam Tour Package from Singapore 6 days 5 nights

Dear Ms. Ling,
On behalf of Deluxe Vietnam Tours Team, I would like to thank you and your family very much for booking Hanoi tour package with us. Our job is not finish until we know you got back home safely: How was your flight back home?

Please kindly tell me how your North Vietnam travel package with us was. I would like to know what we can do to improve our services to create more wonderful Vietnam trips for our valued clients like your family. As I told you before your Hanoi tour booking, Your Satisfaction, Our Happiness.

I am looking forward to your feedback. Thank you so much and all the best wishes to your family. There are so many stunning places for you to discover in Vietnam. As always I have done, we know for sure we will be your holiday planner for your next trip to Vietnam.

Best regards,
Tony - trip advisor for North Vietnam tour packages from Singapore