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Our Clients Reviewed Their Vietnam Package Tours from USA

From: "Loupel Antiquiera" loupel_antiquiera@yahoo.com
Subject: Honeymoon Package Tours Vietnam
To: Thai Ta - info@deluxevietnamtours.com

Tom,
Thanks for arranging our 5day Vietnam package tour . It is the most important trip in our lifetime. We talked with many Vietnam tour operators while talking with you, too.

In the end, we decided to tour Vietnam with your company as my friends - Ann Ward who had had a wonderful trip with you. Our honeymoon trip to Vietnam was great. Mr Thai and the driver were very kind and know there job well. They were very patient and sure we will not be taking advantaged by vendors etc. The 3day tour Halong bay on a luxury cruise will be memorable for a lifetime. Thank you for wonderful advice. We will surely use your company again in our next trip to Vietnam.

Thanks & regards,

Loupel Antiquiera.
Hoquiam, Washington
Cell Phone: +639198069882
facebook.com/loupel from The US

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The topography favours the north Vietnam with incredibly beautiful scenery: Sapa's incredibly beautiful scenery is mixed of rice paddy terraced fields carpeting the rolling lower slopes of the Hoang Lien Mountains. Thousands and thousands of naturally shaped limestone mountains in Tamcoc rise up along Ngo Dong river offering stunning scenery. Halong bay is One of New 7Natural Wonders in the world, King destination for all Vietnam package tours.This Vietnam eco tour package is made for those who wants to hide away from busy life in the city.

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An inquiry from a TripAdvisor user for Deluxe Vietnam Tours Hanoi Office

Jarrod Wain Customize Vietnam Tour Package from Australia
From: jarrodwain@hotmail.com
To: Tony - deluxevietnamtours@gmail.com
Subject: ̉ 7day Vietnam Package Tour

Good Afternoon,
I am planning 7day Vietnam tour package with Hanoi and Halong bay on Saturday 9th July with my wife and two children aged 10 and 7 for 1 week. We are interested in a couple of options.

1. Departing from Hanoi, a cruise for 2-3 days in Halong Bay, either a family or private arrangement.

2. A inclusive tour of Hanoi and Halong Bay tour for 5-6 days, family-private arrangement.

Hoping you can respond with some Vietnam tour package options for us?

Regards,
Jarrod Wain

Tony - Tripadvisor for all Vietnam Package Tours Hanoi to Saigon
From: Tony - deluxevietnamtours@gmail.com
To: jarrodwain@hotmail.com
Subject: ̉ 7day Vietnam Package Tour

Dear Mr/Ms. Wain,
Warmest welcome from Deluxe Vietnam Tours Hanoi Office! Thank you very much for contacting us for your package tour Vietnam with Hanoi and Halong bay. Please tell me the level of the hotel and cruise - 2,3,4,5 star you would like to for your Vietnam package tour.

I look forward to hearing from you soon.
Best regards,
Tony - Vietnam Tours Hanoi Tripadvisor

Jarrod Wain Customize Vietnam Tour Package from Australia
From: jarrodwain@hotmail.com
To: Tony - deluxevietnamtours@gmail.com
Subject: ̉ 7day Vietnam Package Tour

Hi Tony. We are interested in looking at 4 or 5 star hotel and cruise for Hanoi and Halong bay.

Thanks
Jarrod
Sent from myMail for iOS

Tony - Tripadvisor for all Vietnam Package Tours Hanoi to Saigon
From: Tony - deluxevietnamtours@gmail.com
To: jarrodwain@hotmail.com
Subject: ̉ 7day Vietnam Package Tour

Dear Mr/Ms. Wain,
Thank you for the mail. Based on your request on 7day Vietnam package tour, I would like to send you some options: 2 day halong bay tour, 3 day Halong bay tour and Best 7day Vietnam Tour package. This is a private package tour Vietnam for your family. and no one can join in. Please see them in the attachment.

Client Name: Jarrod Wain Family
Nationality: Australian
Pax Number: 4pax
Trip Name: Best of North Vietnam Tour – 7days
Date of Departure: 9th July

Day 1: Hanoi – Arrival – Amazing Street Food Tour Hanoi
Day 2: Hanoi – Hoa Lu – Trangan – Bich Dong
Day 3: Explore Charming Hanoi Vietnam
Day 4: Hanoi – Bai Tu Long - Halong
Day 5: Halong bay - Hanoi
Day 6: Hanoi departure

The price for private Vietnam package tour for 4 persons. Based on twin-sharing – No Hidden Fees

Vietnam tour package includes:
+ Luxury boutique hotels & resorts with daily breakfast
+ Private 16 seat AC Van
+ Luxury cruise in Halong bay
+ Entrance & sightseeing fees
+ All meals as the itinerary (B = breakfast/ L = lunch/ D = Dinner)
+ Local guide
+ Rickshaw tour Hanoi Old Quarter
+ Amazing food tour in Hanoi

Vietnam package tour excludes:
+ Visa to Vietnam
+ International flight
+ Early check in and late check out
+ Other meals & Drinks
+ Travel & medical insurance
+ Other services not mentioned above.
+ Bank fees
+ Tips for tour guides and drivers

If you want to join in van with a big group for Halong bay tour, the price will be a little cheaper. However, Hanoi – Halong bay – Hanoi: join-in van with group(tour guide onboard only). If you are the 1st person, you can sit anywhere you like, but you will be driven around the city to pick up other tourists and it may take around 45minutes. If you are the last person, you have to take the last seat. The back seat on the van will be unconvenient for you. The journey from Hanoi to Halong bay takes around 4 hours/way. Halong bay – Hanoi, you will have to wait at the waiting room for around 1 hour 30 minutes for the bus to come.

Please find the itinerary of 2, 3 day Halong bay tour and 7day Vietnam package tour in the attachment. Should you have any further questions on package tour Vietnam, please do not hesitate to contact us.

I look forward to hearing from you soon.
Best regards,
Tony - Vietnam Tours Hanoi Tripadvisor

Tony - Tripadvisor for all Vietnam Package Tours Hanoi to Saigon
From: Tony - deluxevietnamtours@gmail.com
To: jarrodwain@hotmail.com
Subject: ̉ 7day Vietnam Package Tour

Dear Mr/Ms. Wain,
Please see the photos of cruises and hotels in the attachment. I want to send them separately emails as It will be sent faster. I would like to send you another option which many clients want to do on Vietnam travel package. Please find the attached Vietnam tour itinerary.

I look forward to hearing from you soon.
Best regards,
Tony - Vietnam Tours Hanoi Tripadvisor

Jarrod Wain Customize Vietnam Tour Package from Australia
From: jarrodwain@hotmail.com
To: Tony - deluxevietnamtours@gmail.com
Subject: ̉ 7day Vietnam Package Tour

Hi Tony, we are interested in the 6 day Vietnam tour package staying at the apricot and a 3 day 2 night cruise on the royal wings. Could you please give me some feedback with accommodation with these two options. On the 6 day tour it also says travel overnight on day three can you please tell me more about this.

Regards
Jarrod

Tony - Tripadvisor for all Vietnam Package Tours Hanoi to Saigon
From: Tony - deluxevietnamtours@gmail.com
To: jarrodwain@hotmail.com
Subject: ̉ 7day Vietnam Package Tour

Dear Mr/Ms. Wain,
Thank you for the mail. Please see the attached Hanoi itinerary for Mr. Lee family. This is the same as your request.

- Apricot hotel is a luxury hotel with the best location in Hanoi on one side of Hoan Kiem lake - convenient to everything. I will forward 2 emails from 2 different families feedback stay at the same hotel and cruise - Luxury 5 star Royal Wings cruise to you in other emails.

Please see the same Hanoi itinerary with Mr. Lee family in the attachment. Please note: I leave the date of Mr. Lee family Vietnam tour package. I do not change it in the itinerary.

I look forward to hearing from you soon.
Best regards,
Tony - Vietnam Travel Hanoi Tripadvisor

Tony - Tripadvisor for all Vietnam Package Tours Hanoi to Saigon
From: Tony - deluxevietnamtours@gmail.com
To: jarrodwain@hotmail.com
Subject: ̉ 7day Vietnam Package Tour

Dear Mr/Ms. Wain,
Please see the reiview from Dr. Blailer on our tripadvisor for Royal Wing cruise in this link: https://www.tripadvisor.com.my/ShowUserReviews-g293924-d2219582-r337731592-Deluxe_Vietnam_Tours-Hanoi.html#CHECK_RATES_CONT

I look forward to hearing from you soon.
Best regards,
Tony - Vietnam Travel Hanoi Tripadvisor

Jarrod Wain Customize Vietnam Tour Package from Australia
From: jarrodwain@hotmail.com
To: Tony - deluxevietnamtours@gmail.com
Subject: ̉ 7day Vietnam Package Tour

Hi Tony, Thanks for your help so far. I am just confirming our Vietnam tour package. You have given us a 6 day Hanoi itinerary and on the bottom of the attachment it says 1 night halong bay tour. Can you please confirm that it is a 2 night tour at Halong bay. We are interested in booking the Royal executive cabin. Does this have an adjoining room for the children? At the moment we can only arrange flights to arrive in Hanoi at 3.25pm on saturday 9th july. Should we start the 6 day tour from the sunday in this case? And we can arrange a flight out of Hanoi at 10.40am on saturday 16th july.

Can you please confirm the Vietnam package tour and quote for these dates all inclusive. Can you also indicate payment details.

Regards
Jarrod

Tony - Tripadvisor for all Vietnam Package Tours Hanoi to Saigon
From: Tony - deluxevietnamtours@gmail.com
To: jarrodwain@hotmail.com
Subject: ̉ 7day Vietnam Package Tour

Dear Mr/Ms. Wain,
Thank you for the mail about your Vietnam tour package. I would like to confirm the Hanoi Itinerary 6days with 3days/2nights in Halong bay( it is my mistake not to correct the old Hanoi Itinerary).

- There is connecting rooms with Royal Executive cabin for the children.
- As I understand you want to start the 6day tour from Sunday - 10th July and leaving Hanoi on 16 July

Day 1 - 10th July: Hanoi - amazing street food tour & City tour
Day 2 - 11th July: Hanoi - Trangan - Hanoi
Day 2 - 12th July: Hanoi - Halong bay - Hanoi
Day 2 - 13th July: Halong - Paradsie on Earth
Day 2 - 14th July: Halong bay - Hanoi
Day 2 - 15th July: Hanoi departure

So it is not the 16th July. If arriving in Hanoi 10th July - leaving Hanoi 16th July, it is 7day package tour Vietnam. It means you stay one more night in Hanoi. Please tell me which is correct.

I look forward to hearing from you soon.
Best regards,
Tony - Vietnam Travel Hanoi Tripadvisor

Jarrod Wain Customize Vietnam Tour Package from Australia
From: jarrodwain@hotmail.com
To: Tony - deluxevietnamtours@gmail.com
Subject: ̉ 7day Vietnam Package Tour

Yes this is correct first night of accommodation will be Saturday 9 th July, can you arrange this please and then 6 day Vietnam tour package and our last night of accommodation will be Friday 15th July with transfer to the airport Saturday 16 th july. Please indicate that this all ok and I will arrange flights and forward details.

Regards
Jarrod

Tony - Tripadvisor for all Vietnam Package Tours Hanoi to Saigon
From: Tony - deluxevietnamtours@gmail.com
To: jarrodwain@hotmail.com
Subject: ̉ 7day Vietnam Package Tour

Dear Mr/Ms. Wain,
Thank you for the mail about your 8day package tour Vietnam. Based on your request, I customized your Vietnam trip package from 9th July to 16th July( 8day Vietnam Travel package). According to your time and the 6day tour which we talked before, you will have one day free( as you told me with 6day tour we talked before). If you do not want a free day, please contact us to customize more tour activities.

Please see the briefing Vietnam tour package as follow:
Client Name: Mr. Wain family
Nationality: Australian

Pax Number: 2pax + 10 year old and 7 year old
Trip Name: Once In A Lifetime Experience(8day Vietnam tour package)
Date of Departure: 9 July - 16 July

Day 1 – 9th: Hanoi - Arrival
Day 2 – 10th: Charming Hanoi - Amazing Food tour
Day 2 – 11th: Hanoi – Hoa Lu – Trangan – Bich Dong
Day 3 – 12th: Hanoi – Bai Tu Long - Halong
Day 4 - 13th: Bai Tu Long - Halong
Day 5 – 14th: Halong - Hanoi
Day 7 – 15th: Free on your own
Day 8 – 16th: Hanoi departure

Please see the details of the 8day package tour Vietnam in the attachment. Should you have any further questions, please do not hesitate to contact us.

I look forward to hearing from you soon.
Best regards,
Tony - Vietnam Tours Hanoi Tripadvisor

Jarrod Wain Customize Vietnam Tour Package from Australia
From: jarrodwain@hotmail.com
To: Tony - deluxevietnamtours@gmail.com
Subject: ̉ 7day Vietnam Package Tour

Hi Tony, Please book this Hanoi itinerary as detailed for these dates 9th to 16th July. Please indicate payment and Vietnam visa details. I will forward to flight details tomorrow.

Regards
Jarrod

Jarrod Wain Customize Vietnam Tour Package from Australia
From: jarrodwain@hotmail.com
To: Tony - deluxevietnamtours@gmail.com
Subject: ̉ 7day Vietnam Package Tour

Hi Tony, The following are our flight details for our Vietnam package tour
FLIGHT DEPART/ARRIVE AIRPORT
TR2308 09 July 16, 9:50AM
09 July 12:30PM SINGAPORE (SIN) HANOI (HAN)
FLIGHT DEPART/ARRIVE AIRPORT
TR2309 16 July 1:10PM
16 July 5:40PM HANOI (HAN) SINGAPORE (SIN)
Passenger Details
Passenger Name Age Type Baggage Nationality Frequent Flyer
MS Jodie-Ann Arthur Adult 25kg checked baggage AU Singapore Airlines KrisFlyer -8804100214
MR Jarrod Trent Wain Adult No outbound baggage/No inbound baggage AU N/A
MASTER Rhyley James Laurence Wain Child 15kg checked baggage AU N/A
MISS Mia-Grace Jillian Wain Child No outbound baggage/No inbound baggage AU N/A

Regards
Jarrod

Tony - Tripadvisor for all Vietnam Package Tours Hanoi to Saigon
From: Tony - deluxevietnamtours@gmail.com
To: jarrodwain@hotmail.com
Subject: ̉ 7day Vietnam Package Tour

Dear Mr/Ms. Wain,
Thank you for the mail. You ask me about the visa. Please tell me your nationality as travelers from some countries do not need visa to Vietnam.

I look forward to hearing from you soon.
Best regards,
Tony - Vietnam Tours Hanoi Tripadvisor

Jarrod Wain Customize Vietnam Tour Package from Australia
From: jarrodwain@hotmail.com
To: Tony - deluxevietnamtours@gmail.com
Subject: ̉ 7day Vietnam Package Tour

Hi Tony, we are Australian passport holders

Regards
Jarrod

Tony - Tripadvisor for all Vietnam Package Tours Hanoi to Saigon
From: Tony - deluxevietnamtours@gmail.com
To: jarrodwain@hotmail.com
Subject: ̉ 7day Vietnam Package Tour

Dear Mr/Ms. Wain,
Australian travelers have to apply Vietnam visa. If you can get visa before traveling to Vietnam, please do it. If it is not convenient, we can help you to get Visa letter(15 USD for the family of 4persons) and you get visa on arrival in Vietnam with visa fee 25USD/person.

I am waiting for the cruise and hotel confirmations. I will send you the cruise and hotel of your Vietnam tour package when they come to me. After sending the confirmations, I will send you the invoice with bank account.

Should you have any further requests on your Vietnam package tour, please do not hesitate to contact us.

I look forward to hearing from you soon.
Best regards,
Tony - Vietnam Tours Hanoi Tripadvisor

Tony - Tripadvisor for all Vietnam Package Tours Hanoi to Saigon
From: Tony - deluxevietnamtours@gmail.com
To: jarrodwain@hotmail.com
Subject: ̉ 7day Vietnam Package Tour

Dear Mr/Ms. Wain,
I sent you the hotel and cruise confirmation for your Vietnam package tour in other mails. Please send the deposit to us with the invoice in the attachment and the balance will be paid in cash in Hanoi.

As your Vietnam trip will start soon, please send the deposit to us by the day after Tomorrow to keep the bookings with us valid.

Look forward to hearing from you.
Best regards,
Tony - Vietnam Travel Hanoi Tripadvisor

Jarrod Wain Customize Vietnam Tour Package from Australia
From: jarrodwain@hotmail.com
To: Tony - deluxevietnamtours@gmail.com
Subject: ̉ 7day Vietnam Package Tour

Hi Tony, I'll see to it today. Thank you so much for planning our Vietnam travel package in such a short time.

Regards
Jarrod from Australia

Jarrod Wain Customize Vietnam Tour Package from Australia
From: jarrodwain@hotmail.com
To: Tony - deluxevietnamtours@gmail.com
Subject: ̉ 7day Vietnam Package Tour

Hi Tony yes I sent you through the deposit this afternoon. I will give you a transaction code once the bank informs me.

Regards
Jarrod from Australia

Tony - Tripadvisor for all Vietnam Package Tours Hanoi to Saigon
From: Tony - deluxevietnamtours@gmail.com
To: jarrodwain@hotmail.com
Subject: ̉ 7day Vietnam Package Tour

Dear Mr/Ms. Wain,
I am Thai, the sales manager of Deluxe Vietnam Tours Hanoi office. I got the information about the payment from my staff - Tony, the trip advisor of your Vietnam tour package. Please kindly inform us if you do not want to book your Vietnam trip package with us and we will cancel all the bookings. Every industry has its own terms and conditions and tourism is the same. Your holiday to Vietnam is going on very soon. If we keep all the bookings and you do not go, we will have to fully pay for the hotel and cruise. If you do not pay the deposit, I will have to cancel the booking with you Tomorrow afternoon. If you are worried about how we are doing our jobs, please contact some of our clients.

I hope to hear good news from you.
Best regards,
Thai - Sales manager of South to North Vietnam Tour Package.

Jarrod Wain Customize Vietnam Tour Package from Australia
From: jarrodwain@hotmail.com
To: Tony - deluxevietnamtours@gmail.com
Subject: ̉ 7day Vietnam Package Tour

Hi Tony, I have already made the payment for our Vietnam tour package and will forward the transaction code when I receive it from the bank today.

Regards
Jarrod from Australia
Sent from myMail for iOS

Jarrod Wain Customize Vietnam Tour Package from Australia
From: jarrodwain@hotmail.com
To: Tony - deluxevietnamtours@gmail.com
Subject: ̉ 7day Vietnam Package Tour

Hi Tony, the following is the transaction code:
SGR21061600073 USD1360 IFO
Description:
Ref: 009340705796102206201600001
Tag as: Please note the amount is in SGD and you will have received USD. Please confirm receipt of the funds

Thanks
Jarrod from Australia
Sent from myMail for iOS

Tony - Tripadvisor for all Vietnam Package Tours Hanoi to Saigon
From: Tony - deluxevietnamtours@gmail.com
To: jarrodwain@hotmail.com
Subject: ̉ 7day Vietnam Package Tour

Dear Mr/Ms. Wain,
Thank you for your cooperation. I would like to inform you that we got the deposit for your Vietnam tour package. I thought you are from some Western countries very far away from Vietnam, but you are living in Singapore. Therefore, In respond to your co-operation, I would like to give an offer as follow:

Day 1: After you are picked up at the airport and tranferred to your hotel. Check in and refreshment, your tour guide will take you to walk around the bustling, but charming city for the first sight of local culture and daily life. If you like, your tour guide can take you to see Ba Da pagoda nearby your hotel

As the Day 7: you are free, I can break down the Day 2 into 2 parts. So Day 2 you see a part and Day 7 you see the rest. It will be great for your kids and you have some thing to do everyday. Please see the original Vietnam tour itinerary and the new offer Vietnam itinerary in the attachment.

Please give me your opinion and I will arrange tour guide for your Vietnam trip.
I look forward to hearing from you soonest.
Best regards,
Thai - Sales manager of South to North Vietnam Tour Package.

Jarrod Wain Customize Vietnam Tour Package from Australia
From: jarrodwain@hotmail.com
To: Tony - deluxevietnamtours@gmail.com
Subject: ̉ 7day Vietnam Package Tour

Hi Tony,
Thanks for your suggestion on our Vietnam package tour. it sounds better for us to space out the trip more with the kids. We will therefore proceed with your recommended updated guide.

Thanks
Jarrod from Australia
Sent from myMail for iOS

Tony - Tripadvisor for all Vietnam Package Tours Hanoi to Saigon
From: Tony - deluxevietnamtours@gmail.com
To: jarrodwain@hotmail.com
Subject: ̉ 7day Vietnam Package Tour

Dear Mr/Ms. Wain,
Thank you for your cooperation. I would like to inform you that we got the deposit of USD for your Vietnam tour package. I thought you are from some Western countries very far away from Vietnam, but you are Australian and living in Singapore. Therefore, In respond to your co-operation, I would like to give an offer as follow:

Best regards,
Dang - Sales manager of South to North Vietnam Tour Package.

Tony - Tripadvisor for all Vietnam Package Tours Hanoi to Saigon
From: Tony - deluxevietnamtours@gmail.com
To: jarrodwain@hotmail.com
Subject: ̉ 7day Vietnam Package Tour

Dear Mr/Ms. Wain,
I would like to send you our tour guide to pick up you at the airport tomorrow noon time: Mr. Thai - Mobile phone: +84.904437658. Your flight detail as follow: TR2308 09 July 16, 9:50AM 09 July 16, 12:30PM Arriving in Noibai airport in Hanoi. Please see the pick up board in the attachment. Please click the link to see our tips for smooth pick up at the airport: http://www.deluxevietnamtours.com/hanoi-tours/tour-guide.html

If possible, please give us your mobile phone for contact in urgent case.

Best regards,
Tony - Vietnam Tours Hanoi Tripadvisor

Jarrod Wain Customize Vietnam Tour Package from Australia
From: jarrodwain@hotmail.com
To: Tony - deluxevietnamtours@gmail.com
Subject: ̉ 7day Vietnam Package Tour

Hi Tony,
we have reschedule our flight and will be on flight tr2308 arriving Hanoi 3:40 pm tomorrow Sunday. Do we pay the xxx in cash at the airport. Your details regarding the visa were vague. As Australian passport holders in many countries that I have travelled to we apply for and get visas at the airport such as Switzerland. You should have made it clear that application needed to be made prior to us leaving singapore. Your email stated that we could get a visa at the airport on arrival. Please reconfirm firm our itinerary as we are now going to miss 2 days of the tour as we don't arrive until 3.40 tomorrow. Some financial compensation would be appreciated due to the shortened trip.

Tony - Tripadvisor for all Vietnam Package Tours Hanoi to Saigon
From: Tony - deluxevietnamtours@gmail.com
To: jarrodwain@hotmail.com
Subject: ̉ 7day Vietnam Package Tour

Dear Mr/Ms. Wain,
Talking about the visa as below email, I told you we can help you to get the visa letter(15 USD for 4 of you) and you get the visa on arrival. If you want to get visa on arrival, you should have told us to get visa letter for you.

However, I have to say we are lucky to have visa letter for you as on Saturday. It broke my heart, sir.

For the ittinerary, you still do everything in the old Itinerary. Now, I send the new itinerary covering everything we talked before. It means that you lost 1 night in Hanoi. We had to buy the new water puppet show for you.

- Refer to this problem, I can give the reduction of xx USD on top of the total: xxx USD - xx USD = xxx USD - Or another suggestion, you pay xxxx USD and we offer 2 more dinner with street food tour on the day 3 - 11th July and Day 7 - 15th July.

For the fee xxx USD and the balance of the trip xxxx USD or xxxx USD(depend on which option you choose), you pay in cash.

Please see the detail of the trip and the invoice in the attachment.
I look forward to hearing from you.
Best regards,
Tony - Vietnam Tours Hanoi Tripadvisor